Subprocessor List (GDPR)

To support delivery of our Services, Headly may engage and use data processors ("Subprocessors") with access to certain personal information. This page provides important information about the identity, location and role of each Subprocessor we use. 

Terms used on this page, but not explicitly defined, have the meaning outlined in our Terms of Service, Privacy Notice, and any direct contract with you, the customer. 

The information shared here is for disclosure purposes to demonstrate how Headly engages with third-party systems, specifically which providers we use as part of delivering services to you. It should not be interpreted as offering any additional rights or binding agreements.

About Subprocessors

A subprocessor is an external service or provider that is enlisted by Headly to deliver our service to you. As part of that service delivery, we may be required to share personal information we have collected about you with these providers, subject to our Privacy Notice, Terms of Use. 

We take the privacy and security of your personal data very serious and have strict processes in place to ensure this information is shared securely and only when necessary.

Personal information: We employ Secure Socket Layer (SSL) technology on the collection, storage and processing of all data. All accounts are accessed via secure login with one-way hashing of all passwords. We do not access or share any data unless required to by law or with your permission to help resolve system problems.

Headly requires that any third-party services or subprocessors, that we use as part of delivering this service to you, meet the requirements and obligations under GDPR, as well as those requirements of local authorities.

Third parties (Subprocessors)

Infrastructure Subprocessors

These are providers who supply core services that enable Headly to provide software services under a data processing agreement.  Each of these provides a range of essential services.

Entity NamePurposeLocation
Fly Labs, IncWebsite HostingNetherlands
Amazon Web Services, Inc.Infrastructure, StorageUnited States
Google Inc.Cloud Service ProviderUnited States
Replicate, Inc.AI Processing and TrainingUnited States
Cloudflare, Inc.DNS, Bot DetectionUnited States
Planetscale, Inc.MySQL DatabaseEU

Service Specific Subprocessors

Headly works with other third-parties to provide specific functions or features within Headly's products. These providers will have access to relevant personal information (both in an identifiable and anonymous manner) in order to provide their relevant functions. The use of information is limited to the specific purposes we've detailed below:

Entity NamePurposeLocation
MixpanelUser AnalyticsEU
HotjarUX AnalyticsUnited States
OpenAIAI Content GenerationUnited States
Github, IncCloud-based Issue Tracking ServicesUnited States
Appzi, Inc.User Feedback GatheringUnited States