Refund Policy

At Headly, your satisfaction isn't only our goal — it's our promise.
We're dedicated to delivering exceptional value through your Headly Photos.

Embracing this commitment, we offer a 100% Money-back Guarantee.
If your Headly Photos don't meet your expectations, we're here to make it right.


  • Time Frame: Refund requests must be submitted within 14 days of the original purchase date.
  • Uploaded Photos: The uploaded photos must comply with the Headly photo upload requirements. If the uploaded photos do not meet the requirements, we reserve the right to deny a refund.
  • Service Usage: If you have downloaded at least one of your Headly Photos, you are not eligible for a refund. This is to ensure that the service is not abused in bad faith. We're committed to providing a fair and honest service to all our customers.

How to request a refund

  1. Simply reach out to our supportive team at, including your reason for the refund.
  2. Our dedicated team will review your request and evaluate if you are eligible for a refund.
  3. Once confirmed eligible, the refund will be processed to the original payment method within the Stripe Refund period of 5-10 days.

Your trust in Headly is valued highly and we're working hard to ensure that your experience with us is exceptional.

Photo upload requirements

Good Photos

  • High quality photos
  • Good lighting
  • You should be in focus
  • Different angles
  • Different expressions
  • Different locations

Bad Photos

  • Low resolution or bad quality
  • Multiple people
  • Black and white
  • Hats
  • Face masks
  • Only one location
  • Same background
  • Face coverings
  • Sunglasses
  • Closed eyes